However, fleeceware apps—which trick users into paying excessive amounts of money for simple apps with functionality that’s available free elsewhere—are still getting past Google’s radar in significant numbers, according to security researchers.
While researchers are skeptical the high installation numbers reported on Google Play are completely legitimate, they do believe that the download numbers of some of the apps–including a popular keyboard app that allegedly transmits the full text of whatever its users type back to China— are likely on the money.
“As we saw last fall, there were a wide variety of entertainment or utility apps, including fortune tellers, instant messengers, video editors and beauty apps,” researchers wrote in a blog post published Tuesday. “And just like last time, user reviews reveal serious complaints about overcharging, and that many of these apps are substandard, and don’t work as expected.”
“Free Trials” That Come With a Price
Fleeceware appears to be so successful on the Google Play marketplace because it takes advantage of a business model used widely throughout the Play market ecosystem, and among media providers in general, Sophos reported in previous research published in September. That model allows users to download and use apps for a short trial period without paying.
However, when the trial expires, if the user who downloads and installs one of these apps hasn’t both uninstalled the application and informed the app developer that they’re through with the app, the app developer charges the user. This model is similar to “free trial” offers, which put the responsibility of cancelling the services on the user.
Researchers did inform Google that these type of apps were active on the site back in September, and the company did take down the offending apps. However, since then “We’ve seen many more Fleeceware apps … appear on the official Android app store,” Chandraiah wrote.
These apps pose a number of annoyances for those getting “fleeced,” researchers said. Not only do they get charged exorbitant amounts of money with very little reward, “there’s little recourse” if they want a refund after realizing they’ve been charged because Google Play Store policies are “significantly less consumer-friendly” than ones from typical U.S. credit-card companies, they said.
Moreover, even users who followed an app’s subscription-model rules to unsubscribe still found themselves charged by the developer, according to negative reviews on the store, he said.
These fees are not just chump change either, the report revealed. While an earlier Sophos report found that fleeceware apps often charge a very large amount attributed to an annual subscription—such as $200 or more that can be broken down into “only” $16.67 per month, for example—the latest research found developers of these apps using more clever and financially damaging tactics.
Sneaky Subscription Ball and Chain
“In the intervening months, some publishers have decided to offer weekly and monthly ‘subscription’ payment options, instead of (or in addition to) annual charges,” researchers wrote. “Sure, it might make the amount look smaller, so users might be less likely to experience sticker shock, but it actually exacerbates the overcharging.”
For instance, in one case, an app that displayed subscription fees of $10 per week, or $27 per month, which work out annually to $521 or $321, he noted.
Researchers posted a list of known fleeceware apps, which they recommended users avoid when downloading from Google Play. They also advised users to be suspicious in general of any apps offering “free trials” and to read the fine print before downloading anything from an app store.
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