Microsoft says a recent patch for Outlook 2007 after it caused slow performance and problems with third party e-mail services. Microsoft withdrew a software update released last week after reports that the update, to its Outlook 2007 e-mail product, was causing problems for customers connecting to third party e-mail products.
The company has withdrawn the update KB2412171 from its Microsoft Update service, according to a blog post. Microsoft recommends that customers who have installed it and encountered problems uninstall the patch.
Users began reporting problems with the Outlook 2007 update soon after it was released on December 14. Among other things, customers reported severe slowdowns in the Outlook 2007 application when moving between mail folders or clicking on Calendar or Task links.
Customers who used Outlook to send and receive messages from e-mail servers that were not running Microsoft’s Exchange e-mail server software, including Gmail and Windows Live Hotmail. In addition, the update prevented Gmail users from connecting to Gmail’s mail servers if the Outlook Secure Password Authentication (SPA) option was enabled, and broke Auto Archiving for IMAP, POP3 and Oulook Live Connector Accounts that were managed using Outlook, if no Exchange Server account was configured in the same Outlook profile, Microsoft said.
Microsoft apologized for the disruption and has provided instructions for removing the update while the company investigates the performance issues.