Restaurant Depot Admits They Were Hacked, Customer Data Stolen

A hack has the Restaurant wholesale chain Restaurant Depot in hot water, after thieves compromised the firm’s credit card processing systems and made off with customer information, including credit card numbers. One published report claims as many as 100,000 individuals may have been victims of the breach.

Restaurant DepotA hack has the Restaurant wholesale chain Restaurant Depot in hot water, after thieves compromised the firm’s credit card processing systems and made off with customer information, including credit card numbers. One published report claims as many as 100,000 individuals may have been victims of the breach.

The company sent a notice warning customers about the theft dated November 25 (PDF) following an investigation by the firm TrustWave revealed the compromise. Restaurant Depot contacted Trustwave in early November after learning of a pattern of fraudulent purchases affecting their customers.

The notice advises customers who shopped at Restaurant Depot between September and November to contact their credit card companies and order replacement cards. It is unclear who is responsible for the attack. However, a report on the Web site Finextra.com claims that stolen data was forwarded to a computer in Russia, and that 100,000 customers were affected. However, the report does not cite a source for the information.

Thefts linked to retail outlets have become commonplace. In recent weeks, California-based Lucky Supermarkets warned customers that self service checkout lines in 20 of its stores were found to have been outfitted with credit card skimmers that stole customer information.

More recently, four Romanian men were indicted for hacking int Subway restaurants in the U.S. An estimated 80,000 customers of those Subway outlets believed to have been victims in the attack which compromised of point of sale terminals over a number of years.

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Discussion

  • Anonymous on

    I was a victim of the Restaurant Depot in Tampa Florida. My credit card was used at a Target in Mayland and on-line to make purchaces. It has been an absolute nightmare! Of course I used my card for automatic payments to vendors and it took hours and days of cleaning up this mess. The Restaurant Depot told me they were not responsible for fraudulent charges and basically sorry about your luck! They are responsible for my information when I hand them a credit card. When my clients give me their credit card number I'm responsible to make sure it doesn't fall into the wrong hands. They should offer something to reimburse their victims. Most companies offer something to keep their clients and appologize for their loss. Not the Restaurant Depot. I will never do business with them again!

  • Anonymous on

    I got the same "sorry charlie" attitude from them when I had to have my debit card re-issued and all the hell that goes along with it. Of course any time I have voiced a complaint  to RD they responded with the "sorry charlie" tune.

    They must do one hell of a business because I've never known a wholesaler to be so condescending and aloof.

  • Anonymous on

    Do you have any idea of the money it's going to cost restaurant depot for this data breach? Spare me the "hell" you had to go through with a phone call to visa telling them "ummm, I didn't make those charges" and having them cancel your card & refund your money. You must be completely drained after it. Are you that dumb that you think restaurant depot should empty their coffers to pay back 100,000 people's fraudulent charges until they go bankrupt and put themselves and their employees out of work collecting unemployment benefits (which by the way is something that actually does cost you money). As far as them getting hacked into, if the NSA & the FBI can get their systems compromised do you really expect a company that sells ketchup & mayonnaise to be able to secure their systems against an expert hacker? Restaurant depot is as much as, no, actually much more of a victim than you are. Place the blame on the criminals who do this work where it belongs. Blaming the company that was victimized just shows your ignorant of the situation.

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