Rogue AV Live Tech Support

This is a recording of a live chat session with the technical support agent associated with a rogue AV program. The session was recorded by Nicolas Brulez, a security analyst at Kaspersky Lab.

This is a recording of a live chat session with the technical support agent associated with a rogue AV program. The session was recorded by Nicolas Brulez, a security analyst at Kaspersky Lab.The video is best viewed in full-screen mode.

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Discussion

  • Greg & Nona on

       We had the same rouge AV hit our HP computer. We had Norton Internet Security 2009 on it at that time. It got in our computer when my wife went to a web site to just check on something. When she got there it all of a sudden just jumped into our computer and started "scanning" it for viruses. It told us that we had something like 200 or so viruses on our computer. Of course we knew better, as a computer isn't going to run good, if at all, with that many viruses on it. But, one we asertained that it was a virus we got very upset that Norton did not block it. Needless to say we NO LONGER use Norton, and we used to swear by them for years. So we shut the computer down, called a computer shop the next day and they told us about two free programs on the internet that would more than likely remove it. So we downloaded those two programs, and they are free, and they did indeed totally remove that virus. We now have a new Dell with Kaspersky Internet Security 2010 on it and that is one sweet AV program.These virus removal programs are called, SPYBOT SEARCH AND DESTROY, and the other one is SUPER SPYWARE REMOVER 1.2. That one is on the CNet site. Just google them and you will find them. But they are free on the internet and they do indeed work. They did for us, anyway.

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